Reference

Your privacy before the lobby

Q: Can I ask you to correct my account data?

Yes. Contact live chat from 09:00 to 24:00 WIB or email privacy@bataplay.vip with your username and the field you want changed. We may ask for phone verification before updating email, wallet, or login records.

Live Roulette, Mystical Spirits, and League of Legends sit behind one bataplay account, and our Privacy Policy tells you what data we use before you enter the lobby…

DANA privacy contextOVO wallet recordsGoPay receipt checksQRIS data matching

Explore The Lobby Read FAQ

Clear account data handling for Indonesia

bataplay Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account data is used to run login checks, wallet records, payment matching, risk flags, and support replies, not to sell your profile. When you add DANA, OVO, GoPay, or QRIS, we store the receipt reference, amount, time stamp, and account link needed to match a

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payment to your wallet. We also record device type, IP region, session cookies, and security events such as password resets or failed login attempts. If a request touches a payment record, we may compare it with the receipt shown in your wallet. Access and eligibility depend
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on local law and are available only where local law permits. We keep records for the period needed to operate your account, answer disputes, meet legal duties, and prevent abuse, then we delete or anonymise data when it is no longer needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Fast routes for privacy help

Privacy questions need a clear path, so we keep contact routes close to your account area.

ACCOUNT CONTROLS

Controls around your account data

Privacy controls work only when they match the way you actually use the lobby. We document account steps, payment checks, cookie choices, and retention decisions so your request reaches the right team…

Account creation

We collect the details needed to create and protect your account: username, phone number, email, password hash, login time, and device signals. This helps us spot unusual access without asking for extra data at every visit.

Wallet records

For DANA, OVO, GoPay, and QRIS, we keep payment references, wallet names where provided, amounts, and time stamps. Those records help match deposits, check withdrawals, and answer disputes without exposing your full wallet history.

Cookie choices

Cookies remember your session, language choice, and basic lobby preferences on mobile browsers. You can clear them in Chrome through Settings > Privacy and security > Clear browsing data, then sign in again.

Game-session records

When you enter Live Roulette, Fish Hunter, or Crash Games, we keep session IDs and round references tied to your account. These records help us answer fairness or balance questions without publishing personal details.

Retention handling

We keep records while your account is active and for a reasonable period after closure when payment, dispute, or legal checks remain. After that, we delete, aggregate, or mask data where our systems allow.

Your requests

You can ask to access, correct, delete, or export account data by contacting us through chat or email. We may verify your phone number, recent login, and wallet rail before acting.

Answers before you share data

These answers focus on the Privacy Policy choices you are most likely to check before you open an account. They cover what we collect, why payment receipts are kept, how cookies behave on mobile, and how you can ask us to correct or delete data. For anything tied to eligibility, local law still decides whether access is allowed.

We collect account details such as username, phone number, email, encrypted password data, login time, IP region, and device type. If you use DANA, OVO, GoPay, or QRIS, we also store payment references needed for wallet matching.

Those rails create receipts we need to connect a payment to your account. We store reference codes, amounts, time stamps, and status changes so support can trace a wallet issue without seeing every activity inside your e-wallet.

Yes. Contact live chat from 09:00 to 24:00 WIB or email [email protected] with your username and the field you want changed. We may ask for phone verification before updating email, wallet, or login records.

Cookies keep your session active, remember language choices, and help us reduce repeated logins on the same device. On Android Chrome, go to Settings > Privacy and security > Clear browsing data if you want to remove them.

We keep account, game-session, and payment records while needed for wallet checks, dispute handling, security, and legal duties. When those needs end, we delete, anonymise, or aggregate records where our systems and local law allow.

Access is limited to team members who need data for account support, payment matching, security checks, or legal handling. We use role-based permissions and do not sell your profile data to outside advertisers.

Your privacy requests can still be sent through our channels, but account access and eligibility depend on local law and are available only where local law permits. We may need identity checks before releasing or changing data.

Your privacy before the lobby

Fast routes for privacy help

Controls around your account data

Account creation

Wallet records

Cookie choices

Game-session records

Retention handling

Your requests

Answers before you share data

01 What personal data does bataplay collect when I open an account?

02 Why does the Privacy Policy mention DANA, OVO, GoPay, and QRIS?

03 Can I ask you to correct my account data?

04 How do cookies work on my phone?

05 How long do you keep my data?

06 Who can see my personal data inside bataplay?

07 Does eligibility affect my privacy rights?

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